Operator and owner of Internet website www.steaks.lv is SIA Steaks , registration number: 40203233506.
1. In general
1.1. By registering or filling out the contact form without registration, or entering an e-mail address to receive news in the online store Steaks Riga (hereinafter - Data entry), the Buyer entrusts SIA Steaks (hereinafter – SIA Steaks or us) with his personal data and gives us the right to process them in accordance with this privacy policy (hereinafter - the Policy) and for the purposes specified in the rules for buying and selling goods of the Steaks Riga online store (hereinafter - the Rules), as well as in the specified scope and manner.
1.2. If the Buyer do not agree with the Terms, this Policy or some of its conditions, unfortunately we will not be able to provide the Buyer with the opportunity to use all or any of the services provided by Steaks Riga (hereinafter - Services).
1.3. This Policy contains all information about what personal data of the Buyer we collect and process, for what purpose we use it, how long we store it and other information. The Policy and Terms may be changed, supplemented or renewed. Personal data is any information that can be used to identify an individual, as well as any information about an individual that has already been identified.
1.4. We use appropriate organizational and technical means to ensure the permanent security of Buyers' personal data and that data processing complies with the requirements of data protection legislation and our internal policy. We consistently follow the principle of personal data minimization and do not collect data that could directly identify the identity of the Buyer as a natural person.
1.5. The company collects and processes the Buyer's personal data mentioned in the Regulations according to the following legal bases:
1.5.1. Buyer's acceptance of the Terms and conditions of this Policy;
1.5.2. SIA Steaks legal interests;
1.5.3. fulfillment of legal obligations that arise and are applicable.
1.6. In accordance with the scope determined by the legislation and the Regulations, one or more of the above-mentioned legal grounds may be applied to the processing of Buyer's data .
2. Registration, verification, administration and cooperation
2.1. By entering the Data and agreeing to the Terms, the Buyer provides us with the following data. The submission of the relevant Data Input data is mandatory, as without it, the Buyer will not be able to use the Services. When entering Data, the Buyer confirms that the Buyer's personal data provided are accurate and correct and that the Buyer is not younger than 16 years old. We are not responsible for inaccurate, incomplete or erroneous data submitted.
2.2. In the data entry process, the Buyer provides the following data:
2.2.1. Data categories: Buyer's name, surname, address, e-mail address and phone number, other information provided with the execution of the Service.
2.2.2. Legal basis for data processing: Buyer's consent to use the Services in accordance with the Terms.
2.2.3. Data processing period: The entire period while the Buyer uses the Services.
2.3. The consent given by the buyer and proof of it can also be saved for a longer period if it is necessary to be able to defend against claims, claims or demands made against us.
2.4. According to the data entered by the Buyer, we create a unique profile, after which we will identify the Buyer as a registered user of the website Steaks Riga , which will give the Buyer the opportunity to use the Services suitable for registered users in accordance with the Terms and the conditions of this Policy, if the Buyer has chosen to become a registered user of our services. If the Buyer has not chosen to become a registered user with us, a unique profile is created in our system, but it is not available for use by the Buyer.
2.5. Based on the data entered by the Buyer, we recognize the Buyer when, for example, the Buyer wants to renew or change his data, applies to us in connection with the submission of relevant personal information, the exercise of rights related to the processing of personal data and in other cases.
2.6. We use the contact information data provided by the Buyer (e-mail, phone number) for cooperation with the Buyer, responding to the Buyer's requests, notes, providing important information about the Services, their provision and changes to this Policy, contacting the Buyer if you have forgotten your purchases or we find complications that related to transactions and similar cases.
2.7. It is essential that the data provided by the Buyer is accurate and correct. If the Buyer provides incorrect or false data, forgets it or does not update it when the data changes, we may have difficulties in providing the Services, as well as other complications may arise in exercising the Buyer's rights. Under no circumstances will we be liable for any damage the Buyer may incur as a result of providing incorrect or inaccurate personal data.
2.8. If the data provided by the Buyer changes, the Buyer must be informed immediately by sending an e-mail to [email protected] or by changing the relevant data in the registration profile. We have no way to check the correctness and accuracy of the data provided by the Buyers. By accepting the Buyer's Data input, we believe that the Buyer's data is accurate and correct, but all the Buyer's consents are given according to the Buyer's free will, having thoroughly familiarized themselves with this Policy and Terms.
3. Administration of the buyer's account
3.1. We process the Buyer's data in order to monitor and administer the Buyer's account.
3.2. Buyer's account data:
3.2.1. Data categories: data specified during registration in the online store , account joining data, account activities, including technical browsing data (IP address, technical information about joining and browsing).
3.2.2. Legal basis for data processing: Buyer's consent to create and use an account in accordance with the terms of the Terms.
3.2.3. Data processing period: the entire period while the Buyer is the user of the account. We may also keep the consent given by the buyer and proof of it for a longer period if it is necessary to be able to defend ourselves against claims, claims or demands made against us.
3.3. the Buyer's consent to use the account as received when the Buyer performs the necessary actions for data entry and storage specified in the Terms.
4. Processing of the buyer's purchase data
4.1. When providing the Buyer with Services and various benefits - concluding and fulfilling the purchase-sale agreement, making refunds (if the Buyer returns the purchased item), granting discounts, etc., in parallel with the data entered by the Buyer, we process data on the Buyer's purchase operations (hereinafter - purchase data).
4.2. Buyer's purchase data to be processed for the purpose of service administration:
4.2.1. Data categories: Buyer's name, surname, e-mail address, phone number, delivery address, signature (if you accept the goods yourself), date and time of purchase and delivery, product names, quantities, purchase prices and granted discounts, purchase payment method and payment information.
4.2.2. Basis for data processing: Buyer's consent to use the account in accordance with the terms of the Terms.
4.2.3. Data processing period: 5 years after the date of the purchase operation.
4.3. We store the purchase data for 5 years after the date of the purchase operation, but when the term expires, we delete them or reliably anonymize them , that is, we permanently separate them from the Buyer's data and other individualizing information of the Buyer.
5. Data profiling when administering the Services
5.1. When administering the Services and aiming to achieve the goals mentioned in the Terms, we may use automated or manual analysis of personal data (including Buyer's purchase data) and manual or automated decision-making, including Buyer profiling. We can group and analyze the Buyer's data according to the goods purchased by the Buyer and/or taking into account other features specific to the Buyer (e.g. name, place of residence, etc. information). For example, we can perform the analysis and profiling of the Buyer's purchase data in the interests of the Buyer, correcting errors made in our operation. If we notice that due to a mistake, the wrong price of the product or an inappropriate discount was applied to the Buyers, based on the purchase data, we can identify the Buyers who bought these goods and correct our mistake (compensate the price difference, etc.).
5.2. The Buyer's data analysis and profiling activities carried out by us do not affect the Buyer legally or otherwise. However, if the Buyer objects to the analysis and profiling of the Buyers' data for the purposes mentioned in this section of the Policy, we would accept and take into account the Buyer's objections. However, taking into account the requirements for the provision of the Services, the Buyer's objections may mean that we will not be able to provide the Buyer with the opportunity to use our Services.
6. Provision of offers and information
6.1. If, by entering the Data, the Buyer agrees to receive offers and news, we process the Buyer's personal data, providing the Buyer with the following offers and information, such as general newsletters, information about our and our partners' offers, discounts, promotions, sales, inviting Buyers to participate promotions, lotteries and to win prizes, we ask the Buyers' opinion about the services and products provided, etc. We provide offers and information in the manner chosen by the Buyer, for example by e-mail, text message or call.
6.2. Personal data to be processed for the purpose of providing offers and information:
6.2.1. Data categories: Buyer's name, e-mail address and/or telephone number.
6.2.2. Data processing period: As long as the Buyer's consent to receive offers and news is valid.
6.2.3. We may also keep the consent given by the buyer and proof of it for a longer period if it is necessary to be able to defend ourselves against claims, claims or demands made against us.
6.3. The buyer can at any time not agree to receive offers and news, refuse them at any time or change the ways and channels of receiving notifications chosen by the buyer, if not in another way, then by notifying the refusal by e-mail [email protected] or phone +371 25477744 . The buyer's refusal to receive offers and news will not interfere with using the Services.
7. Statistics, market research and the behavior of our buyers
7.1. We are constantly working to ensure that our assortment, applicable promotions and discounts meet the needs of our customers as best as possible.
7.2. Data processed for statistical, market and customer behavior research purposes:
7.2.1. Data categories: place of residence, purchase data (including date and time of purchase, product names, quantities, total purchase price, amount of discounts granted).
7.2.2. Legal basis for data processing: our legal interests to analyze data and prepare reports necessary for business to evaluate our activity and create benefits both for the Buyer as a customer and for our business.
7.2.3. Data processing term: 5 years.
7.3. We use manual or automated data analysis when conducting statistical data, market and buyer behavior research, as well as preparing reports necessary for our business. During the analysis, we use non-personalized data and do not process the Buyer's name, contact information and other individualizing information of the Buyer. Data analysis for statistical, market and customer behavior research helps us make important business decisions about our customers' needs, creating an appropriate assortment, pricing, etc. Data analysis activities do not affect the legal or similar interests of Buyers.
8. customer requests, complaints, requests and reviews
8.1. We will use Buyers' personal data when responding to Buyers' requests, complaints, requests and administering Buyers' feedback (hereinafter - Request).
8.2. Data processed for statistical, market and customer behavior research purposes:
8.2.1. Data categories: Buyer's named identification and contact information: first name, last name, phone number, e-mail address, residential address.
8.2.2. Content of the Buyer's Request: the case you are contacting, its circumstances, date, place, Buyer's request, demand or feedback, product, other information provided in the Request.
8.2.3. Other documents and/or data submitted with the Request: for example, photographs.
8.2.4. Legal Basis for Data Processing: Fulfillment of our legal obligation to review and respond to User Requests, as well as our legitimate interest in evaluating our customers' feedback in order to improve the quality of our operations and the services we provide.
8.2.5. Data processing period: up to 12 months.
8.3. We use the Buyer's data only for the purpose of being able to properly and objectively consider the Buyer's Request, provide the Buyer with the necessary information, answer the Buyer's questions, resolve the Buyer's requests or demands. We may also analyze the request data to improve the quality of our operations and services provided to Buyers, taking into account Buyers' opinions and offers.
8.4. We process and store the Buyer's Request and the related Buyer's data as long as we consider the Request, provide the Buyer with an answer and execute the decisions made, as well as for up to 12 (six) months after the Request is resolved, but no shorter than:
8.4.1. e-mail requests – 12 months;
8.4.2. complaints – 12 months;
8.4.3. text messages – 12 months;
8.4.4. Facebook individual letters – 12 months.
8.4.5. Instagram individual letters - 12 months.
8.5. If a legal dispute is initiated in connection with the Request or there is a possibility of such a dispute, we can store the Buyer's data for a longer period of time, until the statutory deadlines for filing a complaint or claim expire and/or the final decision enters into force.
8.6. At the end of the period of processing and storage of Buyer data specified in this Policy, we will destroy or reliably and irreversibly anonymize the data as soon as possible within a reasonable and reasonable time necessary to perform such action.
8.7. We obtain almost all of the Buyers' personal data from the Buyer. Data input data is provided by the Buyer directly, for example by filling out the registration form, and purchase data - using the Services. We obtain the Buyer's data directly from the Buyer also when you submit a Request in any chosen way: by writing us an electronic letter, submitting a written request to us, calling our phone, sending a text message. When we need to obtain additional information or investigate important circumstances for a high-quality and objective review of the Buyer's Request, we can link the data of the Buyer's Request with our existing and/or data collected during the review of the Buyer's Request, for example, we can review the data of purchase operations, the history of the use of the Buyer's account , survey our employees, etc.
9. Cases when the Buyer's data are disclosed to third parties
9.1. We may transfer the buyer's data to third parties for processing, who help us perform and administer the provision of Services, provide us with services related to the administration of customer requests. Such persons may be database software suppliers, database administration service providers, data center, maintenance and cloud service providers, direct market operation service providers, market research or business analytics service providers, etc. In any case, we submit to data processors only as much data as is necessary for the performance of a specific task or the provision of a specific service. The data processors engaged by us can process the Buyer's personal data only according to our instructions and cannot use them for other purposes or transfer them to other parties without our consent. In addition, they must ensure the protection of Buyers' data in accordance with applicable law and in accordance with the written agreement entered into with us.
9.2. If the case described in the Request is recognized as an insurance case, we will transfer the Buyer's Request and data to the insurance company(s ) in which we have insured our civil liability, property, or which provides us with other insurance related to the case mentioned in the Buyer's Request. cover. Insurance companies act as independent data managers and process the Buyer's data in accordance with the terms and conditions of the insurance company.
9.3. The data may also be transferred to competent authorities or law enforcement authorities, such as the police or supervisory authorities, but only at their request and only if this is necessary in accordance with applicable law or in the cases and procedures established by law to ensure our rights, our safety of customers, employees and resources, would raise, file and defend legal claims.
9.4. If we use a website analysis service (for example, Google Analytics ) used to determine how the Buyer browses the information provided on the website Steaks Riga , we can exchange the Buyer's anonymized data with third parties who, based on this information, evaluate how the Internet is browsed website, preparing reports for the website operators on the operation of the website and providing other services related to the use of the website and the Internet.
9.5. We process the buyer's personal data only in the territory of the European Union. We currently have no intention of transferring and we do not transfer the Buyer's personal data to third countries.
9.6. Data protection legislation gives Buyers many rights that they are free to exercise, and we must ensure that Buyers are able to exercise them.
10. The right to get acquainted with processed personal data of Buyers
10.1. The Buyer has the right to receive our confirmation as to whether we process the Buyer's personal data, as well as the right to get acquainted with the Buyer's personal data processed by us and information about the purposes of data processing, categories of data to be processed, categories of data recipients, data processing period, sources of data acquisition, automated decision-making, including profiling, as well as their meaning and consequences in relation to the Buyer.
10.2. If the Buyer has Internet site user of the registered account, the Buyer can at any time get acquainted with the Buyer's personal data processed by us in his account, receive the invoices issued to you for the last 3 months.
11. The right to correct personal data
11.1. If the Buyer's Data entry data has changed or it is clear that the information we are processing about the Buyer is inaccurate or incorrect, the Buyer has the right to request that this information be changed, clarified or corrected. Corrections of the Buyer's data can be made in the account registered on the website www.steaks.lv or the Buyer can also contact us and ask for the Buyer's data to be corrected or for us to clarify them.
12. Right to withdraw consent
12.1. In those cases when we process the Buyer's data in accordance with the Buyer's consent, the Buyer has the right to withdraw his consent at any time, which will be the basis for the termination of data processing. For example, the Buyer can withdraw his consent to receive offers and news at any time. Withdrawing these consents will not limit the Buyer's ability to continue using the Services, but it will mean that we will not be able to provide the Buyer with useful offers.
12.2. Consents can be corrected (revoked or re-given) by submitting an appropriately updated Data Entry Form, withdrawing consent by replying to a received message in a certain channel or by contacting us by e-mail [email protected] or telephone +371 25477744 .
12.3. When the Buyer's consent will not be valid, will be revoked or cancelled, we will delete the data processed with the consent of the Buyer , but in the cases specified in the Policy - reliably and irreversibly anonymize .
12.4. In any case, we may also store the consent given by the Buyer and proof of it for a longer period, if it is necessary to be able to defend against claims, claims or demands made against us.
13. Right to lodge a complaint
13.1. If the Buyer believes that we are processing the Buyer's data in violation of the requirements of data protection legislation, we ask that you first contact us directly. We believe that we will be able to clear all the doubts of the Buyers, satisfy their requests and eliminate our mistakes, if any.
13.2. If the Buyer is not satisfied with the ways of solving the problem proposed by us or, according to the Buyer, we will not perform the necessary actions according to the Buyer's request, the Buyer has the right to submit a complaint to the supervisory authority.
14. The right to object to data processing when the processing is based on legitimate interests
14.1. The buyer has the right to object to the processing of personal data if the personal data is processed on the basis of our legitimate interests. However, taking into account the purposes of providing the Services and the balance of the legitimate interests of both parties (both the Buyer as a data subject and us as a data controller), the Buyer's objections may mean that by stopping the processing of the Buyer's data for our legitimate interests, we will not be able to enable the Buyer to continue using Services. If you wish to exercise the rights set forth in this section, please submit a written request via email .
15. Right to delete data (right to be forgotten)
15.1. Under certain conditions mentioned in the data processing legislation (if personal data is processed illegally, the basis for data processing is lost, etc.), the Buyer has the right to request that we delete the Buyer's personal data. If you wish to exercise this right, please submit a written request via email . It is important to note that the Buyer's account data will be deleted, and the other data will be deleted or securely anonymized if the Buyer stops using the Services.
16. The right to restrict data processing
16.1. In the presence of certain circumstances mentioned in data processing legislation (if personal data is processed illegally, the Buyer disputes the accuracy of the data, the Buyer submits objections to data processing to ensure our legitimate interests, etc.), the Buyer also has the right to restrict the processing of his data. However, we must note that due to the restriction of data processing and for the period of this restriction, we may not be able to provide the Customer with the Services. If the Buyer wishes to use the rights specified in this section, please submit a written request via email .
17. Procedure for processing requests
17.1. In order to protect the Buyer's data from illegal disclosure, we will have to verify the Buyer's identity upon receiving the Buyer's request for providing data or exercising other Buyer's rights. For this purpose, we may ask the Buyer to provide current data mentioned in the Buyer's registration form or other Data Entry (for example, name, e-mail address or phone number), then we will compare whether the data provided by the Buyer matches the relevant data. When performing this check, we may also send a control notification to the contact specified in the registration form (in the form of a text message or e-mail). If the verification procedure will be unsuccessful (for example, the data provided by the Buyer in the questionnaire will not match the data specified in the registration form or the Buyer will not complete the authorization after the sent text message or e-mail notification), we will be forced to establish that the Buyer is not the subject of the requested data and will be forced to reject the data submitted by the Buyer a request.
17.2. Upon receipt of the Buyer's request for the exercise of any of the Buyer's rights and successfully performing the inspection procedure indicated above, we undertake without reason immediately, but in any case no later than within one month from the receipt of the Buyer's request and the end of the inspection procedure, to provide the Buyer with information about the actions we performed in accordance with the Buyer's submitted request. Considering the complexity and number of requests, we have the right to extend the period of one month for another two months, informing the Buyer about this by the end of the first month and indicating the reasons for such an extension.
17.3. If the Buyer's request has been submitted by electronic means, we will also provide the answer by electronic means, except in cases where it will not be possible (for example, due to the large amount of information) or if the Buyer requests to answer in a different way. We will refuse to satisfy the Buyer's request with a motivated answer, if the circumstances specified in the legal acts are established, informing the Buyer of this in writing.
18. Ways to contact us
18.1. For all data processing issues, you can contact us in the following ways:
18.1.1. via electronic mail: [email protected];
18.1.2. by calling our customer phone: +371 25477744;
18.1.3. postal address: Elizabetes iela 10 - 20, Rīga, LV-1010, Latvia.
18.2. We use a variety of security technologies and procedures to protect Buyers' personal data from unlawful access, use or disclosure. Our suppliers are carefully selected, and we require them to use appropriate means to protect Buyers' confidentiality and ensure the safety of Buyers' personal information. However, if the Buyer uses the Internet or mobile communications to transfer information, we cannot guarantee the security of the data during the transfer process, so any transfer of information in the ways indicated to us is carried out at the Buyer's own risk.
19. Longer data storage
19.1. At the end of the period for processing and storing the Buyer's data specified in this Policy, we will destroy the Buyer's data, but in the cases indicated in the Policy - reliably and irreversibly anonymize as soon as possible, within a reasonable and justified period necessary for such actions.
19.2. The storage of the Buyer's personal data longer than that specified specifically in this Policy can only be carried out if:
19.2.1. it is necessary for us to be able to defend ourselves against claims, claims or demands and to be able to exercise our rights;
19.2.2. there are reasonable suspicions of illegal conduct, in which case an investigation is being conducted;
19.2.3. The buyer's data is necessary for the proper handling of a dispute or complaint;
19.2.4. need to provide a backup copy and other similar purposes;
19.2.5. in the presence of other legal grounds.
20. Cookies
20.1. Cookies are small text files that the websites you visit save on your computer. They are used to ensure the functioning of the website, as well as to provide information to the website owners.
20.2. This website can set the following cookies:
20.2.1. Functional cookies. These cookies are necessary for you to be able to navigate the website and use its functions. Without these cookies, we cannot provide the services you request, such as shopping cart functionality.
20.2.2. Google Analytics cookies. These cookies are used to obtain visit statistics of our website. We use this information to improve website performance and advertising efforts.
20.2.3. Targeted advertising tool cookies. These cookies are used to increase the effectiveness of advertising and to display advertisements that are likely to be of most interest to you.
20.2.4. Third-party service provider cookies. Cookies can be set by the following third-party services used on this website: Facebook "Like" button, YouTube video, [other services]. Some of these cookies may be used to track your activities on other websites and we have no control over them as these cookies are not set by our website.
20.3. To opt out of receiving cookies, you can use the private browsing mode provided by most browsers (private window, incognito window or InPrivate window). Any cookies created during private browsing are deleted as soon as you close all browser windows. To opt-out of the collection and use of information necessary for serving targeted advertising, you can use the free tool Your Online Choices or YourAdChoices . You can find information on how cookies can be deleted from your computer here (https://www.aboutcookies.org/). We inform you that deleting cookies can negatively affect the use of our online store.
20.4. With regard to "functional" cookies, user consent is not required, as these cookies ensure a complete and continuous display of the content of our website so that you can sign in to the website and receive an appropriate digital browsing and online experience.
